Do you offer refunds?
If we have fulfilled your order we can not offer you a refund because you can not physically return a digital item back to us, sorry. If your order has not been fulfilled, we are happy to cancel your order and refund it for you.
How long will it take to get my image via email?
We try to email your completed image within 24 hours. Most often you will get your image the same day if you purchase prior to 7:00 pm.
Will my image be instantly emailed to me? Why is it taking so long?
No, images are not instantly emailed to you after purchase. Someone from our team must physically type in all your information onto your image prior to emailing it to you. This is why we need 24 hours to complete orders and get them to our customers.
Will my image be found on search engines?
When you purchase an image listed on our website it will be found online; as our site is online. If you purchase a custom image to be created just for you, then it will not be found online.
Can I use my own image?
Yes, you can use your own images for custom created ultrasounds. You must be sure that you have permission to use the images you send to us. Due to copyright infringement laws we can not put copyrighted logos or trademarks on images we create for you.
